OMNIA, ESPOO ADULT EDUCATION CENTRE
Enrolment, terms of payment, cancellation policy, discount instructions, other course terms
We reserve the right to make changes.
1. Contact information of the adult education centre’s customer service
2. Enrolment terms
3. Terms of cancellation
4. Course changes or cancellations
5. Course fees
6. Terms of payment and course payment
7. Payment with employee benefits
8. Unemployment discount
9. Study voucher discount
10. Kaikukortti
11. Credit courses
12. Online teaching
13. Insurance
14. Safe study environment at Espoo Adult Education Centre
15. Operating periods and holidays
16. Course feedback
17. Ideas for courses
1. Contact information of the adult education centre’s customer service
email: espoon.tyovaenopisto@omnia.fi
telephone: 020 692 444, Mon–Thu 12:30–15:30
street address: Itätuulenpiha 1
postal address: P.O. Box 7571, 02070 CITY OF ESPOO
You can also find our contact details on our website (omnia.fi).
2. Enrolment terms
• Enrolment is binding.
- A place on the course is personal and cannot be transferred to another person.
• Enrolment for courses is via the Ilmonet.fi online service or by phone.
• Our courses are for students aged 16 years or older. See payment terms.
• Students under the age of 18 must register by telephone with the adult education centre’s customer service (omnia.fi) and must have an adult designated as the payer on their invoice. Alternatively, a guardian can register a 16–17-year-old for a course in Ilmonet if a family link has been established in the system via customer service.
• The student is responsible for ensuring that their contact information is up to date.
• For course invoicing, you need to provide us with an invoicing address in Finland.
• Confirmation of course enrolment is sent by email. In addition, notifications concerning the course are sent by email or text message.
• If the course is full, you can enrol on a waiting list. The persons in the queue are notified by email and text message if a place on the course becomes available. Accepting a place in the queue is a binding enrolment. If the person in the queue does not respond to the notification of an available spot on the course within the validity of the notification, the person will be moved to the last place in the queue.
• Students enrolled on an Open University study module are automatically enrolled on all courses of the module without separate enrolment.
3. Terms of cancellation
When a student cancels their place on a course:
- 10 or more days before the start of the course: the cancellation is free of charge.
- 1–9 days before the start of the course: the student is charged 50% of the course fee.
- Less than 24 hours before the start of the course: the student must pay the full course fee.
- 10 or more days before the start of the course, the place on the course can be cancelled via the Ilmonet.fi service or the adult education centre’s customer service.
- Less than 10 days before the course starts, the place on the course can only be cancelled through the adult education centre’s customer service (omnia.fi). The subject of the email must state “peruminen” (“cancellation”).
• The invoiced course or cancellation fee is at always least €10.
• If a student cancels their registration for a food course less than 10 days before the start of the course, a material fee will be charged in addition to the course fee.
• If a student cancels their enrolment for a course, we will charge a material fee or other fee according to the course description, if invoicing such a fee is mentioned in the course information.
• The student cannot cancel the course enrolment through the teacher; the cancellation must be made through the customer service of the adult education centre (omnia.fi).
• Failure to pay the course fee or attend the course does not qualify as cancellation.
• Students will be invoiced for the course even if they drop out.
• Normal cancellation conditions apply to individual courses included in the Open University curriculum, unless mentioned otherwise in the course description.
4. Course changes or cancellations
• The Espoo Adult Education Centre has the right to change the teaching location and time of the course or change the course teacher. If necessary, the format of a course can be changed to be in-person, online or multiform. Changing the course format does not affect the price of the course.
• If only one lesson is cancelled on a course that lasts for the whole term, you will not be entitled to reductions from the course fee or a compensation lesson.
• If a course is changed or cancelled, we will inform you by text message, email or phone.
• At weekends, information about course changes or cancellations may come with a delay.
5. Course fees
• The course fee is determined based on the number of lessons and, in Open University, the number of credits. The duration of one lesson is 45 minutes.
• The course price takes into account the costs of organising the course. Day courses are generally more inexpensive than evening and weekend courses.
• The invoiced course or cancellation fee is at always least €10.
• If a student enrols on a course that lasts for a term or academic year when the course is halfway through, the student will receive a 50% discount on the course fee.
• Depending on the course, we may also invoice material fees or other additional fees. The fees are mentioned separately in the course description.
• In family courses, the course fee includes one adult and one child.
• The fees for the weaving station are determined according to the time and material used in the activities and according to the guidance services. More information about pricing is available at the weaving station (omnia.fi).
• The course fees for basic education in the arts are determined in accordance with the pricing of basic education in the arts. The course fees for both general and extended syllabi are invoiced periodically
6. Terms of payment and course payment
• The course is invoiced with an online payment with a payment period of 14 days from the date of the invoice.
• We will send you information about the online payment by email.
• You can pay the online payment by logging in to the Ilmonet.fi service, from which the online payment is redirected to the website of the payment intermediary Paytrail.
• If the student does not have an email address or does not pay the invoice in the Ilmonet.fi service, we will send them a new invoice as an e-invoice, electronically to the OmaPosti or Kivra service or by ordinary letter to their home address. The new invoice has a 21-day payment term from the invoice date and there are no additional costs on the invoice.
• Students under the age of 18 need an adult to pay for the invoice. We will need the payer’s full information, including personal ID code. The person paying the fee must enrol the underage student for their courses by calling the adult education centre’s customer service (omnia.fi).
• If the course is paid for by a company or association, the student must contact customer service to provide the necessary payment information when enrolling on the course. The invoicing address cannot be changed afterwards.
• If necessary, the Espoo Adult Education Centre course invoices can also be paid at Espoo Info (espoo.fi) no later than the invoice due date.
• Unpaid invoices will be forwarded to a collection agency. (Act No. 706/2007)
• If a student has invoices in debt collection, they cannot enrol on a new course. Enrolment becomes possible again after the invoices have been paid.
• If you have questions about invoicing, you can contact our customer service by sending an email to espoon.tyovaenopisto@omnia.fi or by calling the number 020 692 333 on Mon–Thu at 13–15.
7. Payment with employee benefits
• Course invoices of Espoo Adult Education Centre can be paid in person with employee benefits at Espoo Info (espoo.fi).
• Acceptable means of payment include the following sport and culture vouchers or mobile payment:
Smartum, Edenred and ePassi.
• The means of payment are personal and cannot be used for material fees.
• When you pay at Espoo Info, you must bring the printed invoice and your personal ID with you.
• Employee benefits cannot be used to pay an invoice received as an online payment in the Ilmonet.fi service. If you want to pay with employee benefits, you must wait for the course invoice to arrive by post, as an e-invoice from the bank or in the OmaPosti or Kivra service.
• When paying with employee benefits, you must pay the invoice no later than on the due date.
• You cannot pay an invoice with employee benefits if the course information says that using a sport/culture voucher is not possible or if the invoice has been forwarded to a collection agency.
8. Unemployment discount
• Unemployed people are eligible for a 50% discount on course fees that exceed €20.
• The discount does not apply to Open University courses, degree fees, course material fees, study voucher courses, level tests, language learning trips or if the course information states that the discount does not apply.
• Unemployment must be demonstrated before the start of the course, once every term (1 January to 31 July and 1 August to 31 December).
• The unemployment certificate must be no more than 30 days old.
• As proof of unemployment, we accept:
- A screenshot or picture of your account on Job Market Finland. The photo must show the person’s name and the fact that the person is an unemployed job seeker.
- A certificate of the validity of the job search, printed by the person’s designated employment services officer.
- Any other official statement showing that the person is unemployed.
• The certificate is sent to the adult education centre’s customer service (omnia.fi). The certificate is sent as an encrypted email (omnia.fi).
• You can also send the certificate by mail or present it at the Omnia Service Centre (omnia.fi) or Espoo Info (espoo.fi). We recommend sending the certificate via email.
9. Study voucher discount
• The prices of study voucher discount courses take into account the study voucher discount granted by the Finnish National Agency for Education.
• The study voucher discount is intended for
- immigrants with a municipality of residence in Finland who are not entitled to an integration plan
- unemployed people
- people who have no education in addition to basic education and who are not subject to compulsory
education
- people with learning difficulties
- persons receiving a pension who are not in gainful employment
• To be eligible for the study voucher discount, the student must belong to the target group of the course. Students not in the target group are charged the normal course fee.
• The course information indicates both the affordable study voucher discount and the normal course fee.
• The course fee, which includes the student voucher grant, is not subject to an unemployment discount.
10. Kaikukortti
• Kaikukortti card can be used to take one free course at Espoo Adult Education Centre per term (terms: 1 January to 31 July and 1 August to 31 December).
• Kaikukortti card holders enrol on courses via the Ilmonet.fi online service or by calling the Espoo Adult Education Centre’s customer service (omnia.fi).
They must provide their Kaikukortti card number and validity period to the Adult Education Centre’s customer service by email or phone before the course begins. If we are not notified of the Kaikukortti card number, we will charge a normal price for the course.
• If a student fails to attend a course they enrolled in, it is counted as the one free course.
• Kaikukortti can also be used to attend family courses together with a child.
• Courses not eligible for the Kaikukortti card discount:
- Finnish language courses
- courses that are part of a qualification: national certificate of language proficiency (YKI), Open University education, basic education in the arts and maritime courses
- training courses leading to a certificate: first aid courses, hygiene passport training, hot work, occupational safety, early fire suppression and alcohol proficiency certificate, a permaculture design course (PDC), and the basics of music theory and ear training
- fees for the open learning environment, i.e. the weaving station
- some course material fees
11. Credit courses
• Credits can be obtained from the credit courses, and the student’s credits are displayed in the My Studyinfo service (opintopolku.fi).
• If the student wants to receive credits in the national Koski database (oph.fi), they must give permission for the registration of credits. Consent is given on Ilmonet during course enrolment or at the latest before the second teaching session.
• Minors taking a credit-bearing course must also obtain their guardian’s consent in order to receive credits. If the student cannot give permission through Ilmonet, they must contact the customer service of the Espoo Adult Education Centre (omnia.fi).
• In order to earn credits, the course must be completed successfully. The learning objectives, evaluation criteria and scope of credit courses are provided in the course description and in more detail on eRequirements (can be accessed by the section Links in the course description).
• You can also participate in credit courses without accumulating credits.
• A credit course cannot be paid with employee benefits.
12. Online teaching
For online learning, you will need a computer, tablet or smartphone with an internet connection, a camera and a microphone. We recommend using a computer so that all features and functions are available.
• Lessons may not be recorded without the consent of the teacher and all participants.
• Online teaching must always be attended personally; you cannot take part in the course using an AI agent or a bot.
13. Insurance
Students of the Adult Education Centre or their personal property have not been insured.
14. Safe study environment at Espoo Adult Education Centre
At the Adult Education Centre, we adhere to Omnia’s rules (omnia.fi) and we operate in accordance with Omnia’s equality and non-discrimination plan (omnia.fi, in Finnish). We operate in accordance with the principles of a safe space (omnia.fi).
Children cannot be brought to the course, except for family courses.
15. Operating periods and holidays
There are usually no lessons during autumn, Christmas and winter holidays, after 17:00 on days preceding national holidays, or on national holidays. See Omnia’s website for more detailed schedules.
16. Course feedback
After you complete a course, we will send you a course feedback survey by email. Click the feedback link to complete the electronic feedback form. Feedback is anonymous, and you can only access the link once. You can also give course feedback while logged in to the Ilmonet.fi service.
17. Ideas for courses
Leave feedback or suggest a course at omnia.fi.
Updated on 28.5.2026