OMNIA, ESPOO ADULT EDUCATION CENTRE
Course enrolment, payment and cancellation terms, discount instructions, other course terms
We reserve the right to make changes.
1. Contact information of the Adult Education Centre
2. Enrolment terms
3. Cancellation terms
4. Changes to or cancellation of a course
5. Credit courses
6. Course fees
7. Payment terms and course payment
8. Payment with employee benefits
9. Unemployment discount
10. Study voucher discount
11. Kaikukortti
12. Insurance policies
13. Operating times and holidays
14. Course feedback
15. Ideas for courses
1. Contact information of the Adult Education Centre’s customer service
email: espoon.tyovaenopisto@omnia.fi
tel: 020 692 444, Mon–Thu from 12:30 to 15:30
service point: Itätuulenpiha 1
postal address: PL 7571, 02070 ESPOON KAUPUNKI
You can also find the contact information on our website.
2. Enrolment terms
• Enrolments are binding.
• A place on the course is personal and cannot be transferred to another person.
• Our courses are for students aged 16 years or older.
• Enrolment for courses is via the Ilmonet.fi online service or by phone.
• The student is responsible for ensuring that their contact information is up to date.
• Confirmation of course enrolment is sent by email. In addition, notifications concerning the course are sent by email or phone.
• If the course is full, you can enrol on a waiting list. The persons in the queue are notified by email and text message if a place on the course becomes available. Accepting a place in the queue is a binding enrolment. If the person in the queue does not respond to the notification of an available spot on the course within the validity of the notification, the person will be moved to the last place in the queue.
• Students enrolled on an Open University study module are automatically enrolled on all courses of the module without separate enrolment.
3. Terms of cancellation
When a student cancels their place on a course:
- 10 or more days before the start of the course: the cancellation is free of charge.
- 1–9 days before the start of the course: the student is charged 50% of the course fee.
- Less than 24 hours before the start of the course: the student must pay the full course fee.
- 10 or more days before the start of the course, the place on the course can be cancelled via the Ilmonet.fi service or the Adult Education Centre’s customer service.
- Less than 10 days before the course starts, the place on the course can only be cancelled through the Adult Education Centre’s customer service. The subject of the email must state: Cancellation.
• The invoiced course or cancellation fee is at least €10.
• Cancelling your place in a cooking course will always lead to you being charged a course-specific material fee in full if you cancel your participation less than 10 days before the start of the course.
• When you cancel your place on a course, you will be invoiced for both the course fee and a material fee or other fee included in the course, if the fee is mentioned in the course information.
• You cannot cancel your enrolment by notifying the teacher.
• Failure to pay the course fee or attend the course does not qualify as cancellation.
• Course fees are not refunded even if the student drops the course.
• Normal cancellation terms apply to individual courses included in the Open University curriculum, unless mentioned otherwise in the course description.
4. Changes to or cancellation of a course
• The Adult Education Centre has the right to change the teaching location, time of the course or change the course teacher. If necessary, the format of a course can be changed to be in-person, online or multiform. Changing the course implementation format does not affect the price of the course.
• If a course is changed or cancelled, we will inform you by text message, email or phone.
• Our customer service is closed at weekends, which is why information about course changes or cancellations may come with a delay.
5. Credit courses
• You can get credits from credit courses for your record. Transferring course information to the national Koski database requires consenting to the transfer when you enrol for a course.
• In order to earn credits, the course must be completed successfully. The learning objectives, evaluation criteria and scope of credit courses are provided in the course description and in more detail on eRequirements (can be accessed by the section Links in the course description).
• You can also participate in credit courses without accumulating credits.
• A credit course cannot be paid with employee benefits.
6. Course fees
• The course fee is determined based on the number of lessons and, in Open University, the number of credits. The duration of one lesson is 45 minutes.
• The course price takes into account the costs of organising the course. Day courses are generally more inexpensive than evening and weekend courses.
• The invoiced course or cancellation fee is at least €10.
• When enrolling halfway through a course that lasts for a full school year or term, the student will receive a 50% discount on the course fee.
• Depending on the course, we may also charge material and language exam fees or other necessary additional fees. The fees are mentioned separately in the course description.
• In family courses, the course fee includes one adult and one child.
• If only one lesson is cancelled on a course that lasts for the whole term, you will not be entitled to reductions from the course fee or a compensation lesson.
• The fees for the weaving station are determined according to the time and material used in the activities and according to the guidance services. More information about pricing is available at the weaving station.
• The course fees for basic education in the arts are determined in accordance with the pricing of basic education in the arts. The course fees for both general and extended syllabi are invoiced periodically.
7. Payment terms and course payment
• You will be invoiced via online payment once the course has started. The term of payment for online payment is 14 days from the invoicing date.
• We will send you information about the online payment by email.
• You can make a payment by logging in to the Ilmonet.fi service, from which the online payment will be redirected to the website of the Paytrail payment forwarding service.
• If the student does not have an email address or does not pay the invoice in the Ilmonet.fi service, we will send a new invoice as an e-invoice to the student, electronically to the OmaPosti or Kivra service or by regular letter mail to their home address. The new invoice has a 21-day payment term from the invoice date and there are no additional costs.
• Students under the age of 18 need an adult to pay for the course fee. We will need the payer’s full information, including personal identification number. The person paying the fee must enroll the underage student for their courses by calling the Espoo Adult Education Centre's customer service.
• If the course is paid for by a company or association, the student must contact customer service to provide the necessary payment information when enrolling on the course. The invoicing address cannot be changed afterwards.
• Unpaid invoices will be forwarded to a collection agency.
• If a student has invoices in debt collection, they cannot enroll in a new course. Enrolment becomes possible again after the invoices have been paid.
• If you have questions about invoicing, you can contact our customer service by sending an email to espoon.tyovaenopisto@omnia.fi or by calling tel. 020 692 333 on Mon–Thu at 13–15.
8. Payment with employee benefits
• Course invoices of the Espoo Adult Education Centre can be paid with employee benefits at Espoo info.
• Acceptable means of payment include the following sport and culture vouchers or mobile payment: Smartum, Edenred and ePassi.
• Payment methods are personal and cannot be used for course material fees.
• When paying at Espoo info, you must have a printed invoice and your personal ID with you.
• You cannot pay an invoice on the Ilmonet.fi service with employee benefits. If you want to pay with employee benefits, you must wait for the course invoice to arrive by post, as an e-invoice from the bank or in the OmaPosti or Kivra service.
• When paying with employee benefits, you must pay the invoice no later than on the due date.
• An invoice cannot be paid with employee benefits if the course information indicates that Sports/Culture voucher is not possible or if the invoice has been forwarded to a collection agency.
9. Unemployment discount
• Unemployed people are eligible for a 50% discount on course fees over €20.
• The discount does not apply to Open University courses, degree fees, course material fees, study voucher courses, level tests, language learning trips or if the course information states that the discount does not apply.
• Unemployment must be demonstrated before the start of the course, once every term.
• The unemployment certificate must be no more than 30 days old.
• Acceptable certificates are:
- A screenshot or image from Job Market Finland (Työmarkkinatori) service pages. The image must show the person's name and the information that he is an unemployed job seeker.
- A certificate of the validity of the job search printed by the Official of Employment Services.
- Other official document showing that the person is unemployed.
• You can send your certificate via secure e-mail transmission:
- Open https://smail.omnia.fi/
- Add sender: your own e-mail address
- Press continue
- Add receiver of the e-mail: espoon.tyovaenopisto@omnia.fi
- In the title field please write: Certificate of unemployment
- Write to the comment field your whole name and birth date (ddmmyyyy)
- Attach a certificate of your unemployment
- Press send
• You can also send the certificate by post or present it at Omnia Service Centre. We recommend sending the certificate by email.
10. Study voucher discount
• The prices of study voucher discount courses include the study voucher discount granted by the Finnish National Agency for Education
• The study voucher discount is intended for
- unemployed people
- people who have no education in addition to basic education and who are not subject to compulsory education
- people with learning difficulties
- persons receiving a pension who are not gainfully employed
• To be eligible for the study voucher discount, the student must belong to the target group of the course. Students who are not in the target group are charged the normal course fee.
• The course information indicates both the affordable study voucher discount and the normal course fee.
• The course fee, which includes the student voucher grant, is not subject to an unemployment discount.
11. Kaikukortti
• With Kaikukortti, you can attend one course per term free of charge at the Espoo Adult Education Centre (terms: 1 January–31 July and 1 August–31 December).
• Kaikukortti card holders enroll on courses via the Ilmonet.fi online service or by calling the Adult Education Centre’s customer service. They must provide their Kaikukortti card number to the Adult Education Centre’s customer service by email or phone before the course begins. If we are not notified of the Kaikukortti card number, we will charge a normal price for the course.
• Kaikukortti can also be used to attend family courses together with a child.
• If a student fails to attend the course he/she enrolled in, it is counted as the one free course.
• Courses not eligible for the Kaikukortti card discount:
- Finnish language courses
- courses that are part of a qualification: national certificate of language proficiency (YKI), Open University education, basic education in the arts and maritime courses.
- certified training: first aid courses, hygiene passport training and basics of music theory and composition
- fees of open learning environments i.e. the weaving station
- some of the course material fees
12. Insurance policies
We have not insured the students of the Adult Education Centre or their property.
13. Operating times and holidays
There usually is no teaching during the autumn, Christmas and winter holiday periods, on Sundays or holidays or after 5 p.m. on the eves of holidays. See Omnia’s website for more detailed schedules
14. Course feedback
After you complete a course, we will send you a course feedback survey by email. Click the feedback link to fill in the electronic feedback form. Feedback is anonymous, and you can only access the link once. You can also give course feedback while logged in to the Ilmonet.fi service.
15. Ideas for courses
Leave feedback or suggest a course at omnia.fi.
Updated on March 28th 2025