Terms of delivery


Terms of delivery
Course enrolment, payment and cancellation terms

• Course enrolments are binding.
• Course places are personal and cannot be transferred to another person.
• Our courses are for students aged 16 years or older.
• You can only enrol students who are under 18 years of age by telephone.
• We reserve the right to make changes.

Cancellation terms
You can cancel a course before it starts through the Ilmonet system if the course will start in 10
days or more. After that, cancellations must be carried out by contacting our Customer Service by
telephone (tel. +358 20 692 444, opening hours Mon–Thu 12.30–3.30 pm) or email
(asiakaspalvelukeskus@omnia.fi, with the subject line CANCELLATION). You cannot cancel a course
by notifying the teacher. Failure to pay the course fee or attend the course does not qualify as
• You can cancel free of charge if the course will start in 10 days or more.
• If the course will start in 1–9 days, we will charge 50% of any course fee that exceeds €16.
Weekend courses should be cancelled no later than 3 pm on the preceding Thursday.
• If the course fee is under €16, we will charge the full course fee.
• Cooking courses are also subject to a course-specific materials fee in addition to the course
• If the course will start in less than 24 hours, we will charge the entire fee.

Course fees
The course fee depends on the number of lessons. Lessons are 45 minutes long unless mentioned
otherwise in the course description. Invoicing matters by email asiakaspalvelukeskus@omnia.fi or
tel. +358 20 692 333 (Mon–Thu 1–3 pm).
• You will receive an invoice after the start of the course.
• Invoices may also include copy, materials and test fees. A copy fee can also refer to
electronic materials.
• The course fee for family courses includes one adult and one child.
• If you enrol for a course that lasts for a full term or school year half-way through the
course, you will get a 50% discount on the course fee. This does not apply to courses with OPH
• Course fees are not refunded even if the student drops the course.

Course payment via an online payment link
• The Espoo Adult Education Centre will start invoicing courses via an online payment link
during 2018.
• The online payment link will be sent to your email and you can use it to pay your course fee
in your online bank.
• Check that your email address is correct in the Ilmonet.fi web service. You can also report
changes in your contact information by email at asiakaspalvelukeskus@omnia.fi.
• If you do not have an email address, the invoice will be sent to your home by post.

Terms of payment
• The term of payment of invoices is 21 days from the invoicing date.
• The term of payment of online payment links is 14 days from the invoicing date.
• An unpaid invoice will be transferred to a debt collection agency.
• An adult is required as the payer of the invoice for students under 18 years of age. We will
need the contact information and personal identity number of the payer. Underage
students can only be enrolled for courses by telephone.
• If the payer is a company, we will need the business ID, invoicing address and the
information of the company’s contact person. This must be mentioned during enrolment.
The invoicing address cannot be changed afterwards.

Unemployment discount instructions
The unemployed are eligible for a 50% discount on course fees that exceed €16. The discount does
not apply to courses with special pricing (ERI courses), cooking courses, Open University courses,
qualification fees, copy and materials fees, OPH courses, YKI (National Certificate of Language
Proficiency) Finnish language courses or level tests.
• Unemployment must be proved before the start of the course, once per term.
• The only acceptable proof is a certificate of unemployment printed out from E-Services on
the TE Office website www.te-palvelut.fi.
• Submit the certificate of unemployment to the Customer Service by email in PDF format or
by post. You can also present the certificate at the Adult Education Centre or at a service
point of the City of Espoo.
• Eligibility for the unemployment discount depends on the employment situation code
determined by the TE Office.

Courses subsidized by the Finnish National Agency for Education (OPH)
Courses marked with the OPH symbol are less expensive because they are subject to the training
subsidy of the Finnish National Agency for Education. The training subsidy is intended for those
with a low level of basic education, immigrants, the unemployed, people over the age of 63,
pensioners and persons with learning difficulties. Pensioners are persons who receive national,
employment or disability pension and are not gainfully employed.
• In order to qualify for the lower training subsidy price, you must belong to the target group
of the course. If you do not belong to the target group, you will be charged the normal
course fee.
• The course information will state both the affordable training subsidy price (OPH) and the
normal course fee.
• Students are accepted in the order of enrolment, but reading and writing instruction for
immigrants requires separate application.
• OPH courses are not subject to the unemployment discount.

Payment with employee benefits
You can pay for courses of the Adult Education Centre at the service points of the City of Espoo.
Acceptable means of payment include the following sport and culture vouchers, cards or mobile
payment: Eazybreak, Smartum, Edenred and ePassi.
• Bring the invoice you want to pay and an ID.
• The means of payment are personal and cannot be used for copy, materials or test fees.
• If you want to pay using employee benefits, the invoice must be paid no later than on the
due date.
• You cannot use the above means of payment to pay for the course if there is an (s) in the
course information or if the invoice has been transferred to a debt collection agency.
• If you have received the invoice as an online payment link, please wait until you receive the
course invoice by post or as a bank e-invoice. Employee benefits cannot be used for
payment through an online payment link.

• The Kaikukortti card is intended for the customers of social welfare and health care service
communities involved in the Kaikukortti network who otherwise would not be able to use cultural
services due to their difficult financial situation.
• With Kaikukortti, you can attend a maximum of one course per term free of charge at the Espoo Adult Education Centre. Family courses can also be attended together with a child.
• The scope of Kaikukortti does not include Finnish language courses or courses that are part of a qualification: general language qualification, Open University courses and basic art education, navigation courses as well as courses leading to a certificate, such as first aid courses and the hygiene passport as well as fees of open learning environments and some material fees.
• Holders of Kaikukortti can enrol for courses normally through Ilmonet or by telephone to the Customer Service of the Espoo Adult Education Centre tel. +358 20 692 444.
Note: Please report your Kaikukortti number without delay after each course enrolment by email at asiakaspalvelukeskus@omnia.fi or by telephone to the Customer Service of the Adult Education Centre. Otherwise, you will be charged the course fee.

Cancellation of lessons and changes
• We will inform students of cancelled lessons or changes by text message, email or
telephone, where possible. Please inform us of any changes to your contact information
through the Ilmonet.fi web service or to the Customer Service at
asiakaspalvelukeskus@omnia.fi or tel. +358 20 692 444.
• The customer service centre is closed on weekends, so information about course
cancellation may be delayed.
• Replacement lessons may be organized at a different time or in a different location. The
teacher may also change.
• If the course lasts for the entire term, the cancellation of one lesson does not entitle
students to a discounted course fee or replacement lesson.
• If a course is cancelled due to an insufficient number of participants, we will inform the
students enrolled.

Course place from the queue
If the course is full, you can enrol to queue. If a place becomes free, we will contact you by text
message or email. If the course will start in less than 7 days, we will contact several persons in the
queue. The first one to confirm their enrolment will get the course place.

We have not insured the students of the Adult Education Centre or their property.

Operating periods and holidays
There are usually no lessons during the autumn, Christmas and winter holidays, after 5 pm on
the eves of holidays or on holidays.
See further details from Omnia website.

Course feedback
After the course, you will receive a course feedback survey by email. Click the feedback link to fill
in the electronic feedback form. The survey takes just a few minutes. The feedback is given
anonymously and the link is single-use.

Ideas for courses
Tell us your course wishes: https://www.omnia.fi/lomakkeet/espoon-tyovaenopiston-ideanurkka

Updated 4.12.2019