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OMNIA, ESPOO ADULT EDUCATION CENTRE

Enrolment, terms of payment, cancellation policy, discount instructions, other course terms

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1. Contact information of the adult education centre’s customer service
2. Enrolment terms
3. Cancellation policy
4. Course changes or cancellations
5. Course fees
6. Payment terms
7. Payment of courses using an online payment link
8. Payment with employee benefits
9. Unemployment discount
10. Training subsidy on OPH (FNBE) courses
11. Kaikukortti card
12. Insurance
13. Operating periods and holidays
14. Course feedback
15. Ideas for courses

1. Contact information of the adult education centre’s customer service

E-mail: asiakaspalvelukeskus@omnia.fi
Tel.: 020 692 444, Mon–Thu 12:30–15:30
Service point: Itätuulenpiha 1
Postal address: P.O. Box 7571, 02070 CITY OF ESPOO

2. Enrolment terms
• Enrolment is binding.
• A place on the course is personal and cannot be transferred to another person.
• Our courses are intended for persons aged 16 years or older.
• Enrolment for courses is in the Ilmonet.fi online service or by telephone.

3. Cancellation policy
• You can cancel your enrolment free of charge no later than 10 days before the course is scheduled to start.
• For cancellations made 1–9 days before the course is scheduled to start, we will charge 50% of the course fee. However, OPH course fees will be charged in full.
• For cancellations made less than 24 hours before the course is scheduled to start, we will charge the full fee.
• For cooking courses, if you cancel less than 10 days before the course starts, you will be charged a material fee on top of the course fee.
• You cannot cancel by informing the course instructor.
• Failure to pay the course fee or attend lessons is not a cancellation.
• The course fee will not be refunded even if the student stops attending the course.
• If there are more than 10 days left before the course begins, you can cancel via the Ilmonet.fi online service or by contacting our customer service by phone or e-mail.
• If the course starts in less than 10 days, cancel by contacting our customer service by phone or e-mail. Mention cancellation in the subject field of the e-mail.

4. Course changes or cancellations
• We reserve the right to change the teaching location, time and teacher. If necessary, the course implementation format can be converted into classroom, online or multiform instruction. Changing the course implementation format does not affect the price of the course.
• If a course is changed or cancelled, we will inform you by text message, e-mail or phone. The student is responsible for keeping the contact information provided to us up to date.
• Our customer service is closed at weekends, which is why information about course changes or cancellations may come with a delay.

5. Course fees
• Course fees are determined based on the number of lessons and Open University credits. A lesson lasts 45 minutes.
• Depending on the course, we may also charge material and testing fees.
• In family courses, the course fee includes one adult and one child.
• If a student enrols on a course that lasts for a term or academic year when the course is halfway through, the student will receive a 50% discount on the course fee.
• If only one lesson is cancelled on a course that lasts for the whole term, you will not be entitled to reductions from the course fee or a compensation lesson.
• You will be charged €13 for the language test included in the YKI studies in Finnish if you pass the test.

6. Payment terms
• The online payment link is valid for 14 days from the date of the invoice.
• The payment term of a paper invoice or an e-invoice that arrives in your online bank is 21 days from the date of the invoice.
• In invoicing matters, contact our customer service by e-mail or telephone at tel. 020 692 333 Mon–Thu 13:00–15:00.
• The invoice is sent once the course has started.
• Students under 18 years of age need an adult to pay their course invoice. We need the payer’s full personal information, including their personal identity code. Students who are minors can only be enrolled by the payer and only by telephone.
• If the payer is a company, we need the business ID, invoicing address and the information of the company’s contact person. This information must be provided during enrolment. The invoicing address cannot be changed afterwards.
• Unpaid invoices will be forwarded to a collection agency.

7. Payment of courses using an online payment link
• The course fee is invoiced via an online payment link sent to the e-mail, which allows you to pay the course fee in your online bank. The payment link opens in the Ilmonet.fi online service and is redirected to the website of the Visma Pay payment forwarding service.
• If the student does not have an e-mail account or if the student does not pay through the online payment link, the invoice is sent to the student by post or as an e-invoice.

8. Payment with employee benefits
• Course invoices of Espoo Adult Education Centre can be paid with employee benefits at City of Espoo contact points.
• Payment is accepted through the following sports and cultural cards and mobile payment:
Eazybreak, Smartum, Edenred and ePassi.
• These payment instruments are personal and cannot be used for material or test fees.
• When you pay at a Service Point, you must bring the invoice and an identity document.
• Employee benefits cannot be used to pay an invoice received via an online payment link. If you want to pay with employee benefits, you must wait for the course invoice to arrive by post or as an e-invoice from the bank.
• When paying with employee benefits, you must pay the invoice no later than on the due date.
• You cannot pay an invoice with employee benefits if the course information includes the marking ‘s’ or if the invoice has been forwarded to a collection agency.

9. Unemployment discount
• The unemployed receive a 50 % discount on course fees.
• However, the discount does not apply to Open University courses, degree fees, material fees, OPH courses, starting level tests, language learning trips, open learning environment fees or if otherwise stated in the course information.
• Unemployment must be demonstrated before the start of the course, once every term. Send the unemployment certificate to our customer service by e-mail in PDF format or by post. You can also present the certificate at the InfoOmnia service point or at a City of Espoo Service Point.
• The only accepted proof of unemployment is the unemployment certificate that can be printed from the TE services website through E-services.

10. Training subsidy on OPH courses
• The prices of courses marked ‘OPH’ take into account the student voucher subsidy of the Finnish National Agency for Education.
• The training subsidy is intended for people with a low level of basic training, immigrants, unemployed people, people over 63 years of age, pensioners and people with learning difficulties. Pensioners are persons who receive basic pension, employment pension or disability pension and are not gainfully employed.
• To be eligible for the affordable training subsidy price, the student must belong to the target group of the course. Students not in the target group are charged the normal course fee.
• The course information indicates both the affordable training subsidy price (OPH) and the normal course fee.
• Students are admitted in order of enrolment, but separate application is required for training literacy training for immigrants.
• OPH courses are not subject to an unemployment discount.

11. Kaikukortti card
Kaikukortti card can be used to take one free course at Espoo Adult Education Centre per term (terms: 1 January to 31 July and 1 August to 31 December).
• Family courses can also be attended together with your child.
• Courses not eligible for the Kaikukortti card discount:
- Finnish language courses
- courses that are part of a degree: National certificate of language proficiency (YKI), Open University education, basic education in arts, maritime courses, TIEKE degrees
- certified training: first aid courses, hygiene passport training and basics of music theory and composition
- open learning environment fees
- some course material fees
• If a student fails to attend a course they enrolled in, it is counted as the one free course.
• Kaikukortti card holders enrol for courses via the Ilmonet.fi online service or by phone to our customer service. They must provide their Kaikukortti card number to our customer service by e-mail or phone before the course begins. If we are not notified of the Kaikukortti card number, we will charge a normal price for the course.

12. Insurance
Students of the Adult Education Centre or their personal property have not been insured.

13. Operating periods and holidays
There are usually no lessons during autumn, Christmas and winter holidays, after 17:00 on days preceding national holidays, or on national holidays.
See Omnia’s website for more detailed schedules.

14. Course feedback
After you complete a course, we will send you a course feedback survey by e-mail. Click the feedback link to complete the electronic feedback form. Feedback is anonymous, and you can only access the link once.

15. Ideas for courses
Course requests can be submitted in Ideanurkka (Idea Corner).


Updated on May 21st 2021