REGISTRATION
Registration is binding; please also note that the ‘Try-it-out Week’ is no longer available. You can register for courses via the ilmonet.fi online portal, by telephone at 09 310 494 94, or at the institute’s customer service desk. By telephone or at the customer service desk, you can register another person in addition to yourself, provided you have that person’s full contact details and personal identity code.
By registering, you agree that the course may, if circumstances require, switch from onsite teaching to distance learning.
WAITING LIST
When a place becomes available on a course with a waiting list, the first person on the list will receive a notification of a vacancy on the course, provided there are more than 7 days remaining until the course starts. The person receiving the notification has 24 hours to accept the offered place.
If there are fewer than 7 days left until the course starts, a notification of the available place is sent to the first people in the waiting list, and the first person to respond is allocated to the place. Your registration becomes binding when you accept a place from the waiting list.
DISCOUNT ON COURSE FEES
Discounts on courses for senior citizens and immigrants are not available, as these courses are already offered at a reduced price to all participants. Discounts are also not available on fees for photocopying or course materials.
You may be eligible for a discount if you:
- are an unemployed jobseeker
- receive parental allowance or home care allowance
- receive income support
- are a student and hold a valid student card or a certificate of enrolment from your educational institution
- receive Kela’s national pension or guarantee pension
You can prove your entitlement to a discount with:
- A screenshot or picture of your account on Job Market Finland. The photo must show the person’s name and the fact that the person is an unemployed job seeker.
- A certificate of the validity of the job search, printed by the person’s designated employment services officer.
- Any other official statement showing that the person is unemployed.
- A student card or certificate of enrolment from your educational institution
- The latest decision on income support.
- A decision from Kela regarding a national pension or guarantee pension.
The minimum fee charged is 16 euros.
Discounts cannot be combined with other discounts.
Proof of eligibility for a discount on the course fee must be presented to customer service or sent via secure email before the course fee is paid and the course begins. Eligibility for a discount must be proven each term. Discounts are not granted retroactively.
COURSE FEES AND PAYMENT
About a week before the course starts, you will receive an email regarding payment. You can then pay via the payment link provided in the email or log in to ilmonet.fi and pay under ‘My Account’ and ‘Online Payments’. The payment link is valid for 14 days. If payment is not received, a new link will be sent, followed by a paper invoice. If you do not have an email address, you will receive a paper invoice.
If you do not pay your course fees in time, you will receive a reminder together with a reminder fee of EUR 5. If you still do not pay for your course, the fee will be passed to a collection agency.
Please note that a paid fee is non-refundable.
CANCELLATION TERMS AND PROCEDURES
You can cancel your registration at www.ilmonet.fi, by phone, by emailing arbis@hel.fi, or by visiting Arbis customer service.
It is not sufficient to notify the teacher or to simply fail to pay the course fee. If you notify customer service too late, the course fee must be paid.
- Registration can be cancelled free of charge if there are at least 7 days remaining before the course starts.
- If the registration is cancelled later than 7 days before the course starts, half of the course fee will be charged, with a minimum of 16 euros.
- If the course place is not cancelled, or if the cancellation is made on the course start date or later, the full course fee will be charged.
- You can cancel your course place via ilmonet.fi at least 7 days before the course starts.
ABSENCE
You do not need to notify us of short absences from one or a few sessions. However, for courses with very few participants, it is advisable to let us know if you will be absent. On some courses, you may lose your place if you are absent; if this applies, it will be stated in the course information.
No refund of the course fee will be given in the event of absence.
CHANGES TO THE COURSE PROGRAMME
Occasionally, a course may have to be cancelled, but we also sometimes add courses as we go along. The latest information is always available online.
A course may be cancelled or discontinued partway through if the number of participants is too low.
If the teacher falls ill or is unable to attend, we will try to arrange a substitute. If this is not possible, we will have to cancel the course session. We will contact you via both text message and email. We therefore ask you to ensure that your contact details are correct and up to date on ilmonet.fi.
Unfortunately, the course fee cannot be reduced if course sessions are cancelled.